Last Updated: July 2022
2. General Terms
- Okie Dokie Technologies LLC, may be referred to as “Okie Dokie,” “we,” “our,”or “us.”
- We call a user of the Okie Dokie Platform “User,” “Users,”“you,” “your,” or “Client” and “Service Provider,” as appropriate.
- The community platform that we offer at our website (OkieDokie.care, web applications, and local variants) is referred to as the “Site(s).”
- The mobile applications (whether on iOS or Android) and web application are referred to as the “Apps.”
- Okie Dokie’s Sites, Apps and related services, information and communications are collectively referred to as the “Okie Dokie Platform.”
3. Information Collection
A. Information you provide to Okie Dokie
Okie Dokie collects certain personally identifiable information about you, including information that is reasonably capable of being associated with you (“Information”). Examples of Information that Okie Dokie collects include but are not limited to:
Contact Information. This may include your first and last name and information about your family members, including but not limited to age, postal and physical address, telephone number, and email address.
Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.
Identity Information. If you are a Service Provider, we may collect Personal Information, such as your date of birth and address, national identification number if applicable, together with the result of basic criminal record checks as provided by you, or by our Third Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, and to validate your identity.
Financial Information. To help Service Providers set up a payment account and help Clients make payments to Service Providers and pay fees to Okie Dokie, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information in order to operate the Okie Dokie Platform and to ensure that Service Providers are paid by Clients. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To keep your financial data secure, we use a third party to maintain and process your payment card information.
Promotional Information. Certain offerings of the Okie Dokie Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of Okie Dokie Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the Okie Dokie Platform. To opt-out of receiving marketing communications from us, please see the Choice/Opt-Out section below.
Content Information. You also may choose to send Okie Dokie Personal Information in an email or chat message containing inquiries about the Okie Dokie Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Service (such as through our chat functionality).
We require that you furnish your Contact Information and Financial Information when you register an account with us in order to provide services through the Okie Dokie Platform. For example, if you are a Client, we collect your first and last name, email address, and your zip or postal code in order to create and administer your Okie Dokie account. We also collect additional information in order to facilitate your booking request, such as information about the assistance you are seeking, the time, date and location of the assistance, and Financial Information. If you are a Service Provider, we collect your first and last name, email address, mobile phone number and zip or postal code in order to create and administer your Okie Dokie account and facilitate communications between you and your Clients through the Platform. We also collect information about your Assistance, rates, and skills, as well as Identity Information and Financial Information.
Third Party Information. If you registered through a co-branded version of our Okie Dokie Platform through one of our Partners (as defined below), they may provide us with basic information such as your name, address, email, and purchase history related to your Assistance needs. We may receive additional information about you, such as demographic data, Financial Information, or fraud detection information, from Third Party Agents (as defined below) and combine it with other information that we have about you, to the extent permitted by law, in order to comply with our legal obligations and for the legitimate interest in improving the Okie Dokie Platform. Okie Dokie may work with Third Party Agents to perform identity checks, criminal background checks, and right to work checks on Service Providers, if applicable and permitted by local law, in order to advance our legitimate interests in ensuring the safety of our Users and maintaining the integrity of the Okie Dokie Platform.
4. Information Okie Dokie Collects Automatically
We automatically collect certain information when you use the Service. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:
Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the Okie Dokie Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.
Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the Okie Dokie Platform, Okie Dokie may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the Okie Dokie Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the Okie Dokie Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the Okie Dokie Platform unavailable and are forbidden on the Okie Dokie Platform.
Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the Okie Dokie Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.
We also use various Tracking Technologies (“Tracking Technologies”) to automatically collect information when you use the Okie Dokie Platform, including the following:
Cookies. When you visit websites our Sites, your browser may automatically transmit information to these websites throughout the visit. In a similar way, when you use our mobile applications, we will access and use mobile device IDs to recognize your device. We use “cookies” and equivalent technologies to collect information through our Site and Apps. Cookies are small data files stored on your device that act as a unique tag to identify your browser.
Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Platform. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings. We utilize persistent cookies that only Okie Dokie can read and use, and access mobile device IDs to:
- save your login information for future logins to the Okie Dokie Platform;
- assist in processing items during checkout;
- hold session information; and
- track user preferences.
Session cookies make it easier for you to navigate our website and expire when you close your browser. We utilize session ID cookies and similar technologies to:
- enable certain features of the Okie Dokie Platform;
- better understand how you interact with the Sites and the Okie Dokie Platform;
- monitor usage by our Users and web traffic routing on the Okie Dokie Platform;
- track the number of entries in Okie Dokie promotions, sweepstakes and contests; and
- identify visited areas of the Okie Dokie Platform.
Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Okie Dokie Platform and then close your browser.
We may work with third-party advertisers who may also place or read persistent cookies on your browser, and we may use Flash cookies (or local shared objects) to store your preferences or display content based on what you view on the Sites to personalize your visit.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the Okie Dokie Platform.
Pixels. We and our Third Party Agents may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with the Okie Dokie Platform and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, determine the success of marketing campaigns, and compile statistics about Site usage and response rates.
5. Okie Dokie’s Use of Information
- To operate and make available the Okie Dokie Platform. We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for Assistance, in order to fulfill our contracts with Users;
- For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which Clients and Service Providers can meet and conduct business, and in order to comply with our legal obligations;
- In case needed and although it is not Okie Dokie’s responsibility, to conduct identification, criminal background, and right to work checks, if applicable, and to the extent permitted by local law, on Users, in order to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the Okie Dokie Platform given that Service Providers often interact directly with Clients and may enter their homes;
- To analyze Okie Dokie Platform usage as necessary for our legitimate interest in improving the Okie Dokie Platform to grow our business;
- To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers, and communications relevant to your use of the Okie Dokie Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users and in promoting our business;
- To provide you with customer support in order to fulfill our contracts with Users;
- For internal market research for our legitimate interest in improving the Okie Dokie Platform to grow our business;
- For marketing purposes;
- For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
- To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;
- To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and
- As otherwise set forth in the Agreement.
Analytics and Market Analysis. Okie Dokie may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the Okie Dokie Platform.
Okie Dokie uses the information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Cell Phone Numbers. Okie Dokie may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about Assistance, for marketing purposes (with your consent where required by law), and to administer the Okie Dokie Platform. If you would like more information about our policy, or how to opt out, please review the “Choice/Opt-Out” section below or Section 9 of our Terms of Service. You may be liable for standard SMS and per-minute charges by your mobile carrier. Okie Dokie may also message you via push notifications (with your consent when required under applicable law), which you can opt out of on your mobile device. Data rates may apply.
6. Information Sharing
Third-Party Agents. We share information, including Identity Information, with entities that process the information on our behalf for our business purposes. Third Party Agents assist us with services such as payment processing, data analytics, marketing, and advertising, website hosting, fraud prevention and detection, communication services, and technical support.
To operate the Okie Dokie Platform, including processing your transactions, we may share your information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:
- Email origination;
- Receipt, invoice, or support services;
- Customer relationship management services;
- To otherwise help us provide the Okie Dokie Platform.
Promotions. When you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, contests, submission opportunities, and programs. You always have the ability, in your Account, to ask Okie Dokie not to contact you with this type of information. Please see the Your Rights and Choices section for more information.
Other Users. Okie Dokie facilitates contact between Clients and Service Providers and reserves the right to share a Service Provider’s contact information (e.g. name, phone number, email, or postal address) with a Client and vice versa, or with their legal or other representative, in order to facilitate: (1) the resolution of a dispute related to or arising from an interaction between two or more Users of the Okie Dokie Platform; or (2) the performance of an Assistance. This exchange of information is a mandatory part of the Okie Dokie Platform.
Legal Obligations. Okie Dokie and our Third Party Agents may disclose information or User Generated Content, including location data or communication data, to a third party if required or permitted to do so by law or pursuant to a court order, warrant or subpoena. Okie Dokie reserves the right to disclose Personal Information from both private and public areas of the Site(s) and the Okie Dokie Platform in the absence of a court order, warrant or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Okie Dokie or its partners, parents or affiliates.
It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).
Merger or Acquisition. Okie Dokie reserves the right to share information in connect with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
Public Areas. Your profile on the Okie Dokie Platform consists of information about you and/or your business, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post an Assistance via the Okie Dokie Platform, the contents of such listing will be viewable to Service Providers you select on the Okie Dokie Platform.
7. Your Rights and Choices
You may opt-out of receiving promotional communications from us and our Partners, remove your information from our database, choose to not receive future promotional communications related to the Okie Dokie Platform, or cancel your account by logging on to the Site(s) and clicking on the “Account” tab, or by contacting us at firstname.lastname@example.org.
Account Settings. During registration you choose whether to receive marketing correspondence from Okie Dokie and its affiliates and Partners. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.
Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device.
Corrections to Profile. You have the right to access, update, and correct inaccuracies in your Okie Dokie Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information. Our databases automatically update any information you edit in your Profile under the “Account” tab.
So that we may protect the integrity of the Okie Dokie Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users’ ages. You may contact us at email@example.com if there is a need to make a correction to such data. Please see the Children’s Privacy section for more details.
Promotional Communications. You can opt out of receiving promotional communications from Okie Dokie sent via email by clicking on the unsubscribe link in any message. You can opt out of receiving promotional communications from Okie Dokie sent via text message at any time by following the instructions provided in those messages to text the word “STOP”. Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, Okie Dokie may continue to send you non-promotional communications, such as those about your account, Assistance, transactions, servicing, or Okie Dokie’s ongoing business relationship with you. If you receive unsolicited email from a Okie Dokie domain, please let us know, firstname.lastname@example.org.
Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operations should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit https://www.allaboutdnt.com.
App and Location Technologies. You can stop all collection of information via an app by uninstalling the app. You can also reset your device Ad Id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. If you do not want us to use your location anymore for the purposes set forth above, you should turn off the location services for the mobile application located in your device’s account settings, your mobile phone settings, and/or within the mobile application.
8. Okie Dokie’s Information Retention Policy
We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal. We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.
9. Okie Dokie’s Security of Collected Information
Your Okie Dokie account is password-protected so that only you and authorized Okie Dokie staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Okie Dokie account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.
10. Notification of Changes
11. Children’s Privacy
The use of the Okie Dokie Platform is intended for a general audience, and is not directed to be used by children under 13 years of age. In certain jurisdictions, this minimum age may be higher.
We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting us email@example.com. We will remove the data.
12. Contacting Us
Okie Dokie’s staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Okie Dokie database, and requests to delete or rectify such Personal Information.
13. Jurisdiction-specific Provisions
A. Residents of Puerto Rico and the United States of America
Information of U.S. Users. Our collection, use, and retention of the Information of Puerto Rico and U.S. Users is in accordance with applicable Puerto Rico and/or U.S. laws, as is our determination of what is deemed to be “personal data and/or information”.
Okie Dokie’s Security of Collected Information. While Okie Dokie will use commercially reasonable efforts to ensure the security of all Financial Information and Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all Personal Information and/or Financial Information stored therein, and you agree to hold Okie Dokie harmless for any damages that may result therefrom. If you have any further questions on this issue, please refer to the Terms of Service.